Jewelry care & repair

Jewelry care

We use different materials for our products. When you click on a product, you'll see the material it's made from on the right side on our website.

Stainless Steel

Most of our jewelry are made from the highest quality of stainless steel. The gold and rose gold finishes are plated with 14k gold using a technique called PVD (Physical Vapor Deposition). This new way of plating is 10x thicker than standard gold plating, is environmentally friendly and resulting in an extremely durable finish.

All our Stainless Steel styles are 100% waterproof so you can wear them 24/7 if you wish. You can wear them in the shower, in the pool, to the gym and at the beach.

Enjoy peace of mind with our exceptional 2-year warranty, a testament to the lasting quality and meticulous attention to detail that define those pieces.

Double Plated

Some of our jewelry pieces are made in brass and double plated in silver, 16K gold and 16K rose gold. They are also hypoallergenic. We use quality materials and advances techniques to increase the jewelry's stability and longevity. As our jewelry is delicate, a little extra care will go a long way and can increase the life span of your pieces.

→ We advise you to remove your rings when using hydroalcoholic gel.
→ Keep your jewelry in a cool, dry place.
→ If possible, do not wear in shower, swimming or while working out.
→ Always apply make-up, perfume and other like products and wait for them to dry before wearing your jewelry.
→ To clean your jewelry, use a jewelry polishing cloth.

925 by Prysm

Our 925 Sterling Silver pieces are waterproof so they won’t rust and are very durable. You can literally wear these all day, every day.

Do bear in mind, that with consistent contact with water, silver can blackens slightly but after being correctly cleaned, it will return to its original state.

How to clean your 925 Sterling Silver jewelry:

Clean once a while your pieces with your Prysm cleaning cloth. (we give a cleaning cloth with every 925 Sterling Silver order)

For a deep cleaning use your favorite Sterling Silver cleaner or create a paste by mixing baking soda and warm water. Run this mixture back and forth through your piece. Rinse off with warm water and pat dry. Finish by using your Prysm cleaning cloth to give the extra shine.

 

Repair

What happens if my jewelry breaks ? Don’t worry, we’ve got you covered. All repairs are free if your jewelry breaks during normal wear within 6 months.

→ Please notify us by email at contact@my-prysm.com.
→ Please be ready with a detailed description of the broken jewelry, including the item number and a clear photograph of the item, if possible.
→ If your jewelry needs repairs after the 6 months, we will assess the damage and may charge for the materials and labor needed to repair your jewelry. Please note that all repairs start at 10.00$. The same policy applies to jewelry damaged or broken under extreme conditions within the first 6 months.
→ Please pack jewelry in the original box, if possible, and ship using Canada Post.
→ All return shipping charges are the customer’s responsibility and cannot be refunded.
→ Prysm is not responsible for damages or loss incurred in return shipping.